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We offer a 30-day return policy on all unworn, unused items in original packaging. Refunds land in 5-10 business days after we receive the return.
Email support@yoursite.com (replies within 1 business day), live chat (Mon-Fri 9am-6pm UK time), or WhatsApp for fastest response. We have humans, not bots.
You can cancel within 1 hour of placing the order from your account dashboard. After that, contact support and we will do our best.
Yes — physical and digital gift cards work at checkout. Apply the code at the discount field on the cart page.
Once shipped, you receive a tracking link by email. The link works for the full delivery journey including any handoffs between carriers.
Standard shipping is 3-5 business days within the UK. Express shipping (next day) is available at checkout for orders placed before 2pm.
Yes — we ship to over 50 countries worldwide. Delivery times vary 5-14 business days depending on destination. Import duties may apply outside the UK.
Standard UK shipping is free on orders over £40. Below that, £3.95 flat rate. International shipping is calculated at checkout based on weight and destination.
Contact us within 48 hours with a photo and we will arrange a replacement at no charge. We rarely see damage but when it happens we sort it fast.
We accept all major cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later. Crypto is on the roadmap.
All payments are processed by Stripe with PCI DSS Level 1 compliance. We never see or store your card details — your bank handles authentication directly.
Yes — Klarna offers Pay In 3 (zero-interest, three monthly instalments) at checkout on orders over £30. Eligibility check is instant.
No — guest checkout is available. Creating an account lets you track orders, save addresses, and earn loyalty points on every purchase.
Click "Forgot Password" on the login page and enter your email. A reset link arrives within 1 minute — check your spam folder if you don't see it.
From your account dashboard, click Settings → Delete Account. We anonymise your data within 30 days per GDPR. Order history is retained for tax / audit purposes only.
Phone support is available for Pro and Business plan customers. Free plan users get email and chat support which is faster anyway — phone queues are slow everywhere.
