Domain Terms & Conditions

Before placing a domain name order, please read these terms and ensure you agree with them.

When registering a .UK domain name with us you must also agree to Nominet’s Domain Name Registration Terms & Conditions (external link)

Domain Name Registration Terms and Conditions for Envy Websites

How to contact us

Envy Websites Ltd
22 The Crescent
Taunton
Somerset
TA1 4EB

Email: click here to e-mail us

Telephone: 01823 299090

Please contact us using one of the contact methods above about issues relating to domain names between 9am and 5pm monday to friday excluding bank holidays. Outside of those times we recommend you contact us via the website. We aim to respond to your contact within 1 business day and aim to resolve any issues you have within 3 business days.

To register a domain name

Please contact us with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 2 hours with further instructions and with details of how to pay.

Reporting abuse and complaints

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc.), please contact us at domain.support@envywebsites.net with as much detail about the abuse. We will investigate your complaint as soon as possible.

If you wish to make a complaint about a service you have received, please review our complaints procedure, and then contact us using any of the methods above including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 3 business days.

If you’re not satisfied with our response and have followed both stages of the complaints process, then we recommend that you escalate your issue to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

Domain Name Charges & Billing Information

  • Domain names registered with Nominet (the .uk registry) are £7.49 per annum.
  • Registrations are made initially for a minimum of a 2 year term.
  • Payment in advance is required for new customers (Credit/Debit Card, Direct Debit, Bank Transfer, or Paypal).
  • Existing customers will be offered credit terms at our sole discretion.
  • If for any reason it’s not possible to register your domain, you will be fully refunded within 3 days.
  • There are no charges for terminating your service, however if your account is in arrears we will seek statutory late payment charges and/or interest.
  • If you wish to transfer your domain from us to another provider you may do so free of charge. Your new provider may make a charge for this service.
  • Where we are charged by Nominet (the .uk registry) for services relating directly to your domain such as changes or amendments to your records, we will pass these charges on to you, but we will always confirm such costs in advance.
  • We are unable to refund domains if the customer decides they are no longer required during a registration term.

Renewing domain names

All domains are renewed on a two-yearly basis. Renewals are charged at the rates above. There is no additional fee for renewal. Reminder emails are sent 90 days, 60 days and 30 days before expiry. We will send the emails to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. We takes no responsibility if your domain renewal fails due to your contact details being incorrect.

If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at domain.support@envywebsites.net

All domains will be auto renewed 30 days in advance of the domain name expiring and will be billed 30 days in advance of the domain expiry date.

Expiring domain names

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.

After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + vat. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We are unable to guarantee the renewal of a domain name beyond the 60 day grace period.

In renewing a domain with us, you continue to agree with these terms and to Nominet’s Terms and Conditions referred to above.