Before placing a domain name order, please read these terms and ensure you agree with them.
When registering a .UK domain name with us you must also agree to Nominet’s Domain Name Registration Terms & Conditions (external link)
Envy Websites Ltd
22 The Crescent
Email: click here to e-mail us
Telephone: 01823 299090
Please contact us using one of the contact methods above about issues relating to domain names between 9am and 5pm monday to friday excluding bank holidays. Outside of those times we recommend you contact us via the website. We aim to respond to your contact within 1 business day and aim to resolve any issues you have within 3 business days.
Please contact us with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 2 hours with further instructions and with details of how to pay.
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc.), please contact us at email@example.com with as much detail about the abuse. We will investigate your complaint as soon as possible.
If you wish to make a complaint about a service you have received, please review our complaints procedure, and then contact us using any of the methods above including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 3 business days.
If you’re not satisfied with our response and have followed both stages of the complaints process, then we recommend that you escalate your issue to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints
All domains are renewed on a two-yearly basis. Renewals are charged at the rates above. There is no additional fee for renewal. Reminder emails are sent 90 days, 60 days and 30 days before expiry. We will send the emails to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. We takes no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at firstname.lastname@example.org
All domains will be auto renewed 30 days in advance of the domain name expiring and will be billed 30 days in advance of the domain expiry date.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee.
After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + vat. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. We are unable to guarantee the renewal of a domain name beyond the 60 day grace period.
In renewing a domain with us, you continue to agree with these terms and to Nominet’s Terms and Conditions referred to above.